FAQ – Shipping and Handling Information
Our goal is to ensure your order is delivered promptly and exceeds your expectations. We want you to treasure and enjoy your purchases for years to come and to share our site with your family and friends. We accept returns of Jewellery and Angel Pendants, but not opened CD’s within 30 days of purchase. Please however, give us a chance to make it right for you if you are not satisfied.
You may return your purchase for a complete refund (minus the shipping) within 30 days of shipping. Please let us know what could have made your purchase a better experience for you by contacting us firstname.lastname@example.org
For all purchase, we normally ship within 3-5 business days of receiving your order, however exceptions do occur. If we anticipate any delays in shipping our product to you, we will notify you by email, or it will be clearly noted on the order page if products take longer for delivery. Canada Post ships your order and you should allow for 2 -4 weeks for delivery.
We ship to North America, Europe, Australia and New Zealand and parts of South America. Our standard shipping and handling rates are flat fee based on number of items per shipment to one location. Please note, that multiple delivery orders will each incur a shipping charge. There is an additional charge if using Express Post. In an effort to keep your postage costs to a minimum, we DO NOT offer Express Post Courier service outside of Canada and the USA.
Please be aware that shipments leaving Canada and entering another country may be subject to that country’s customs and excise duty that is at the purchaser’s expense.
To Place an Order
By website http://stantait.com/shop/index.html
By phone: 1-705-646-1454
We accept Paypal methods of payment. If you wish to pay by cheque or money order, you must contact us before placing your order.
We collect applicable sales and local taxes on shipments within Canada. Tax is based on point of delivery destination.
All shipments are pre-paid and delivery is assured to the complete and correct addresses we are provided.
We are not responsible for lost shipments due to:
Incorrect mailing addresses including incorrect recipient or business names, the omission of suite, apartment, unit, floor or building numbers and missing or incorrect state zip codes or provincial postal codes.
Civil unrest, labor disputes, work stoppages or transportation disruptions outside of our control.
Canada Post work to rule or postal strikes are beyond our control.
Recipient refuses delivery of the package including refusal to pay any customs or duty fees if transported to a country where such fees are applied.
If requested, we will re-ship undeliverable or returned packages at a cost to the sender (product and shipping).
Shipping to Institutions
If shipping to a hospital, college, university or other large institution, the sender must include details such as room number, patient or guest name etc. We can only guarantee delivery to the mailroom or receiving department of the location.
Email Opt Out
Email subscriptions are automatically reinstated with each order. Please contact our customer service representative at email@example.com if you would like to unsubscribe upon placing an order.
Angel Pendant Stories
Every gift of an Angel Pendant inspires a story. The power of these stories lies in our willingness to share them and we invite you to share how you have been touched or inspired by the gift of giving or receiving The Angel Pendant. If you choose to send us a story by email, please do so at firstname.lastname@example.org and advise us if we may share it on our website or on our Facebook Page.